Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSS407020 Mapping and Delivery Guide
Undertake a qualitative review of a process change

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency MSS407020 - Undertake a qualitative review of a process change
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to review changes made in the operations systems, process or environment to ensure they result in improvement, that gains are maintained and that gains are used as a basis for further gains. The unit includes consensus decision making and methods for capturing information on implemented changes, including quantitative and qualitative reports and informal conversations with people to make sure gains are maintained and ways are found to build on them.This unit applies to team leaders and people with a similar sphere of influence and scope of authority and responsibility and who have knowledge of competitive systems and practices, continuous improvement and locking in improvements.This unit covers the skills required for a qualitative approach to the review of a process change or a group of changes. This unit reviews both intended and unintended consequences of change and the effectiveness of the implementation of the change.This unit may also be applied to service organisations applying competitive systems and practices principles.No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Competitive systems and practices
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Study a change
  • Identify changes that have occurred
  • Select a change, or group of related changes, to analyse
  • Determine the initiation of the selected change
  • Gather, read and review information on the situation within the organisation and along the value stream prior to the change
  • Gather, read and review information on the implementation of the change
  • Gather, read and review information on the intended benefits of the change
  • Gather, read and review information on the situation within the organisation and along the value stream after the change
  • Determine whether results of change have been constant or have changed over time
  • Collate and prepare gathered information for distribution
       
Element: Select a change, or group of related changes, to analyse
       
Element: Determine the initiation of the selected change
       
Element: Gather, read and review information on the situation within the organisation and along the value stream prior to the change
       
Element: Gather, read and review information on the implementation of the change
       
Element: Gather, read and review information on the intended benefits of the change
       
Element: Gather, read and review information on the situation within the organisation and along the value stream after the change
       
Element: Determine whether results of change have been constant or have changed over time
       
Element: Collate and prepare gathered information for distribution
       
Element: Agree results of change with stakeholders
  • Present and discuss collected information with stakeholders
       
Element: Modify collected information based on stakeholder input
       
Element: Develop a consensus view of the result of the change which is supported by the information available
       
Element: Validate the consensus view with stakeholders
       
Element: Identify future improvements
  • Discuss lessons learned from the reviewed change with stakeholders
       
Element: Capture key knowledge from the review of the change in accordance with systems and procedures
       
Element: Identify future improvements in collaboration with team members
       
Element: Record identified future improvements and validate with stakeholders
       
Element: Obtain required sign-off
       
Element: Start the process for implementing future improvements
       
Element: Check that planned improvements have occurred
       
Element: Take action to sustain improvement by standardising
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

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Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify changes that have occurred 
Select a change, or group of related changes, to analyse 
Determine the initiation of the selected change 
Gather, read and review information on the situation within the organisation and along the value stream prior to the change 
Gather, read and review information on the implementation of the change 
Gather, read and review information on the intended benefits of the change 
Gather, read and review information on the situation within the organisation and along the value stream after the change 
Determine whether results of change have been constant or have changed over time 
Collate and prepare gathered information for distribution 
 
 
 
 
 
 
 
 
Present and discuss collected information with stakeholders 
 
 
 
Discuss lessons learned from the reviewed change with stakeholders 
 
 
 
 
 
 
 

Forms

Assessment Cover Sheet

MSS407020 - Undertake a qualitative review of a process change
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Assessment Record Sheet

MSS407020 - Undertake a qualitative review of a process change

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Assessment task 1: [title] Result: Competent Not yet competent

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Overall assessment result: Competent Not yet competent

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